Return and Exchange Policy

At styliyi.com, we understand that sometimes a product may not meet your expectations or fit perfectly. That's why we have a comprehensive return and exchange policy in place to ensure your satisfaction with your purchase. Please read the following details regarding our policy:

Returns and Exchanges

We understand that sometimes a product may not be quite right, and we are committed to providing you with a hassle-free return experience. If you are not completely satisfied with your purchase, you may return it to us within 14 days of receipt for a refund or exchange.

Order cancellations are accepted within 24 hours of purchase for a full refund. For cancellations after 24 hours but before shipment, a 20% cancellation fee applies. We do not accept cancellation requests for shipped orders.

Return and Exchange Requirements

We have different guidelines depending on the circumstances of your return or exchange. Here's what you need to know:

1. Product Condition: To process your return or exchange, the returned products must be in their original condition, including being unworn, unwashed, and with all the original tags attached. Additionally, the items should be returned in their original packaging. We reserve the right to reject return applications if these requirements are not met. To assist with your return request, we kindly ask you to provide clear photographs or videos of the product showing its condition.

2. Gift Returns: If your original order included a gift item, please ensure that it is returned along with the purchased item. Failure to return the gift may result in a deduction from the refund amount.

Refunds

Once we receive your return and it is approved, we will process your refund within 5 working days. The refunded amount will be returned using the original payment method. However, please keep in mind that the processing time of the issuing card or payment provider may vary. It may take up to 10 business days for the refunded amount to appear in your account. For specific details regarding the refund processing time, we recommend contacting your issuing bank or payment provider.

Non-Returnable Products

While we strive to accommodate returns and exchanges for most items, there are a few exceptions. The following products cannot be returned or exchanged:

1. Special Instructions: Some product pages may include special instructions indicating that returns are not accepted. These products may include items such as intimate apparel, swimwear, or clearance items marked as final sales.

2. Customized Products: If you have purchased customized products that have been personalized or tailored specifically for you, such as monogrammed items or made-to-order garments, they are not eligible for return or exchange.

3. Product Condition: Products that have been cleaned, altered, damaged, or in any way affect their secondary sales cannot be returned. Please ensure that all returned items are in their original condition.

We value your satisfaction and aim to provide excellent customer service. If you have any questions or concerns regarding returns, exchanges, or refunds, our dedicated customer support team is here to assist you. We want to make the return and exchange process as smooth as possible for you, ensuring your shopping experience with us is nothing short of exceptional.

If you have any questions, please contact us via email at service@styliyi.com